Free shipping to Puerto Rico & USA.
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    How are the pieces made?

    All pieces are made to order and handmade with love in San Juan, Puerto Rico. 

    How much does shipping cost?

    Shipping is free for all orders shipping to the US and Puerto Rico. For everywhere else in the world we offer a $9.99 standard shipping fee. 

    When will my order be shipped?

    Shipping time can be between 2-3 weeks. All packages are shipped from San Juan, Puerto Rico, via USPS First Class and items over 1lb. are shipped Priority Mail. We cannot be held liable for lost or stolen packages. If your item shows as delivered please contact your local Post Office to file a claim. International shipping available. 

    Can I return or exchange my order?

    All items are made to order, so be sure to choose your item size and color carefully as we don’t accept returns or exchanges. Please read the sizing info and check your measurements before ordering.

    What are the care instructions?

    All pieces are handwash only, with cold water, mild soap and must be air dried to avoid damage.

     

    For any other inquires not addressed in this FAQ please email us at info@darkmoonintimates.com